At Roughing It, we welcome the opportunity to talk with parents and get to know our camper families better. We
feel that being partners with parents is the best way to make camp the most positive experience possible.
Our Head Counselor, who is responsible for parent relations, is happy to speak with you, as are any counselors or program staff members.
And, of course, Directors Ann and Hobie are always available should you wish to speak directly with them.
Please help our office by informing us if your camper will be absent from camp.
A parent or caretaker should inform the camp by phone or email no later than 7:00am
on the day the camper will be absent. This allows us to inform the Bus
Captain so the bus will not wait at your stop and make the entire bus group
late for camp. If a camper is absent without a prior call or note from you, our office will contact you to check on the unexpected absence.
If you do need to contact us after 7:00am about an absence, please call
(don't email) so we'll be sure to get the message.
There is no refund for days of camp missed due to illness.
Whenever a camper is not feeling well and wishes to speak to his or her
parent, we permit the camper to call. Often, just a few comforting words
from Mom or Dad is all that is needed for the camper to bounce back and
continue to participate at camp.
Parents are also called whenever a camper is not feeling well enough to
participate in activities beyond resting for one activity period. At this
point, we normally ask parents to pick up their camper and take him/her home
for the remainder of the day so that the camper can rest and recuperate.
If your camper has a cold, but is well enough to be outside with others, you
may send him or her to camp, but please inform the office of your camper's
Whenever a child is injured and requires professional medical attention,
parents will be notified immediately and asked to either take their child to
their own doctor or meet our staff at the office of one of our camper
doctors, Dr. Peter Scheaff in Lafayette or Dr. Tracy Trotter in San Ramon.
For minor first aid treatment provided by our staff that goes beyond applying
a band-aid, cold compress, or similar treatment, a staff member will contact
the parent at the end of the day.
In the event of an emergency, Roughing It will attempt to contact parents and
guardians first, followed by third party emergency contacts as listed on the
camper application. An emergency contact must be specified and will be
contacted if parents/guardians cannot be reached. Campers will only be
released to parents/guardians or third party emergency contacts that are
listed on the Camper Application.
In the event a bus is running more than 10
minutes late, we will try to reach you by phone. In an emergency, we
will contact you by phone immediately. Please understand that we may
delayed in reaching you if there is a major traffic delay affecting
more than one of our bus routes. You can call our office at
925-283-3795 at any time to get the status of your bus.
Our camp phone is staffed from late June through August, 7:00am to 7:00pm
If you call after camp hours, we have voice mail that can relay your message to
the first staff member arriving in the morning.
We are only able to check email periodically throughout the day, so please call if your message is urgent.
Our contact information is: